Fulfillment Policy
Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Eligibility: To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Timeframe: Refund requests must be submitted within [14/30] days of receiving your order.
Non-refundable items: Digital downloads, gift cards, and clearance items are non-refundable.
Process: To request a refund, please contact us at [email protected] with your order number and reason for the return. Once approved, refunds are processed to the original payment method within [5–10 business days].
Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
Shipping & Delivery Policy
We aim to process and ship all orders as quickly as possible.
Processing Time: Orders are processed within [1–3 business days].
Shipping Time: Delivery typically takes [3–7 business days] within [your region/country]. International delivery may take [7–21 business days].
Shipping Rates: Shipping costs are calculated at checkout based on your location and the size/weight of your order.
Tracking: Once your order is shipped, a tracking number will be sent to your email.
Delays: We are not responsible for delays caused by the carrier or customs but will support you in resolving shipping issues as needed.
Return Policy & Process
We accept returns under the following conditions:
Eligibility: Items must be returned in their original condition and packaging.
Return Window: Returns must be initiated within [7] days of receipt.
How to Return:
Email [email protected] with your order number and reason for return.
We will provide a return authorization and shipping instructions.
Once received and inspected, we’ll notify you of the status of your refund or exchange.
Customer Responsibility: Unless the product was defective or incorrect, customers are responsible for return shipping costs.
Cancellation Policy
Before Shipping: Orders may be canceled within [24 hours] of purchase. Contact us immediately at [email protected] to request cancellation.
After Shipping: If the order has already shipped, you may return it following our return policy.